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1. What products do you offer?
We offer high-quality fashion accessories including Rings, Keychains, Pendants, Couple Pendants, Kada, Personalized Gifts, Rakhi, and 3D Bar designs. These are not made of real gold or silver but are crafted for durability and premium look.
2. Are your products customizable?
Yes! We specialize in personalized products. You can add names
to make your item truly unique.
3. Do you provide a certificate with your products?
Since our products are not made of real gold or silver, certificates are not provided. However, we ensure top-quality materials and craftsmanship in every piece.
4. Do you offer jewelry repair services?
No, we currently do not offer repair services.
5. Is it safe to buy jewelry online from your website?
Yes, shopping on our website is completely safe. We use secure payment gateways and encrypted connections to protect your personal and payment information.
6. What payment methods do you accept?
We support all major and secure payment methods. These options will be available for you to choose from at the checkout page.
Refund Policy
At Shreeva Jewellery, we strive to provide the highest quality jewellery to our customers. Please review our refund policy carefully before placing an order.
No Returns or Exchanges
We do not offer returns or exchanges unless the product received is damaged or defective.
Refunds for Defective Products Only
If your item is received in a defective or damaged condition, you may request a refund.
Steps:
- Notify us within 3 days of delivery.
- Provide your order number and clear photos/videos showing the defect.
- Our team will verify the issue.
✅ After verification, if approved, we will initiate the refund.
- Refunds are processed within 15 days from the date we confirm eligibility.
Shipping Costs
- For verified defective products, return shipping (if required) will be covered by us.
- We do not refund shipping costs for non-defective items.
Refund Process
To request a refund, contact us at:
📧 Email: contact.shreevajewellery@gmail.com
Include:
- Order ID
- Description of the defect
- Photos/videos as proof
Important Notes
- No refunds will be issued without proper verification.
- We reserve the right to deny refund requests if:
- The product shows signs of use
- The return request is made after 3 days
- The issue is not verified as a genuine defect